Spry Dispatch Privacy Policy

Last updated: May 14, 2024: Added background location tracking policy for the mobile app.

Summary

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use Spry Dispatch and tells you about your privacy rights.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this privacy policy.

Private Data We Receive And Collect

Spry Dispatch automatically collects and receives certain information from your computer or mobile device, including the activities you perform on our Website, the Platforms, and the Applications, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies. For example, each time you visit the Website or otherwise use the Services, we automatically collect your IP address, browser and device type, access times, the web page from which you came, the regions from which you navigate the web page, and the web page(s) you access (as applicable).

When you first sign up for a Spry Dispatch account, and when you use the Services, we collect some Personal Information about you such as:

The geographic area where you use your computer and mobile devices should be the same with the one of your software
The mobile app allows sharing location information with our servers. This runs in the background even when the mobile app is closed. This feature allows us to display the location of your field techs on a map in the web app. We only store the latest location on our servers. Users of the mobile app can opt out of this feature, and all other features will continue to work. To request location information be removed, users may write us at hello@sprydispatch.com.
Your full name, username, and email address and other contact details should be provided in the contact forms
A unique Spry Dispatch user ID (an alphanumeric string) which is assigned to you upon registration should always be at front
Your IP Address and, when applicable, timestamp related to your consent and confirmation of consent.
Other information submitted by you or your organizational representatives via various methods and practiced techniques
Data is protected by regular backups, but the possibility for data loss exists, and we provide no guarantee on data loss.
Usage Data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Your billing address and any necessary other information to complete any financial transaction, and when making purchases through the Services, we may also collect your credit card or PayPal information or any other sensitive payment information.
User generated content (such as messages, posts, comments, pages, profiles, images, feeds or communications exchanged on the Supported Platforms that can be used)
Images or other files that you may publish via our Services.
Information (such as messages, posts, comments, pages, profiles, images) we may receive relating to communications you send us, such as queries or comments concerning Spry Dispatch.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

How We Use Spry Dispatch Data

Spry Dispatch uses visitors' data for the following general purposes and for other specific ones:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage your account to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
To identify you when you login to your account so we can start or use security process for the entire session and duration.
For the performance of a contract the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
To contact you To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To manage your requests to us. To contact you about your account and provide customer service support, including responding to your comments and questions.
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
To keep you informed about the Services, features, surveys, newsletters, offers, surveys, newsletters, offers, contests and events we think you may find useful or which you have requested from us.
For business transfers We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
To verify your transactions and for purchase confirmation, billing, security, and authentication (including security tokens for communication with installed services).
To analyze the Website or the other Services and information about our visitors and users, including research into our user demographics and user behaviour in order to improve our content and Services.
To share aggregate (non-identifiable) statistics about users of the Services to prospective advertisers and partners.
To sell or market Spry Dispatch products and services to you or in other parts of the world.
To better understand your needs and the needs of users in the aggregate, diagnose problems, analyze trends, improve the features and usability of the Services, and better understand and market to our customers and users.
To keep the Services safe and secure for everyone using the app from administrators to regular users with limited rights.
To monitor using non-identifiable information gathered for statistical purposes to keep track of the number of visits to the Services with a view to introducing improvements and improving usability of the Services. We may share this type of statistical data so that our partners also understand how often people use the Services, so that they, too, may provide you with an optimal experience.
For other purposes. We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

When We May Share Your Personal Information

Spry Dispatch may share your personal information in the following cases:

With service providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, to contact you.
For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
With affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with us.
With business partners: We may share your information with our business partners to offer you certain products, services or promotions.
With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With your consent: We may disclose your personal information for any other purpose with your consent.
Business Transactions. If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement.Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements.The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: 1) Comply with a legal obligation; 2) Protect and defend the rights or property of the Company; 3) Prevent or investigate possible wrongdoing in connection with the Service; 4) Protect the personal safety of Users of the Service or the public; 5) Protect against legal liability.

Children's Policy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that Your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Security of Your Personal Data

The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Customer Content We Process For Customers

Spry Dispatch is a mobile dispatch service. By its nature, the Service enables our customers to communicate with their work force and provide superior customer service. Customer security is our primary focus in this document.

Services help our customers promote their products and services, marketing and advertising; engaging audiences; scheduling and publishing messages; and analyze the results and improve the security levels in all areas of the application.

Consent Of Using Spry Dispatch

By using any of the Services, or submitting or collecting any Personal Information via the Services, you consent to the collection, transfer, storage disclosure, and use of your Personal Information in the manner set out in this Privacy Policy. If you do not consent to the use of your Personal Information in these ways, please stop using the Services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us by email: hello@sprydispatch.com.

What Data We Have

Spry Dispatch Landing Page uses tracking technology on the landing page, in the Applications, and in the Platforms, including mobile application identifiers and a unique Spry Dispatch user ID to help us. Recognize you across different Services, to monitor usage and web traffic routing for the Services, and to customize and improve the Services.

By visiting Spry Dispatch or using the Services you agree to the use of cookies in your browser and HTML-based emails. You visit a website, by using any of the Services, or submitting or collecting any Personal Information via the Services, you consent to the use of your Personal Information

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